Privacy Policy

Last Updated: 26 September 2026

Welcome to The Royal Sam Desert Camp, Sam, Jaisalmer, Rajasthan, India.

This Privacy Policy explains how The Royal Sam Desert Camp ("we", "us", "our" or "The Royal Sam Desert Camp") collects, uses, stores and protects personal information when you visit our website, contact us, make an enquiry, make a booking, or use our services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Personal Information

• Full name
• Mobile or WhatsApp number
• Email address
• Residential or correspondence address
• Number of guests
• Check-in and check-out dates
• Booking and accommodation preferences
• Special requests or requirements

B. Booking and Payment Information

When you make a booking or payment, we may receive information necessary to process your reservation, such as:

• Booking details
• Payment amount
• Transaction or reference number
• Payment status

Where payments are processed through a third-party payment gateway, payment card or banking information may be processed directly by that payment provider according to its own privacy policy.

C. Communication Information

If you contact us through WhatsApp, phone, email, website forms or other communication channels, we may retain relevant communication details and messages for customer service, booking management and record-keeping.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate location derived from technical information
• Date and time of website visits
• Website interaction and traffic information

2. How We Use Your Information

We may use your personal information to:

• Respond to booking enquiries.
• Process and manage reservations.
• Provide accommodation and hospitality services.
• Confirm check-in and check-out details.
• Process or facilitate payments.
• Respond to questions and customer-support enquiries.
• Provide information about our desert camp and services.
• Improve our website, services and customer experience.
• Prevent fraud, misuse or unauthorized activity.
• Maintain business and transaction records.
• Comply with applicable legal and regulatory requirements.
• Send promotional or marketing communications where permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure advertising or marketing performance.

Cookies may be used for purposes such as:

• Website functionality
• Analytics
• Performance measurement
• Advertising measurement
• Remarketing or personalised advertising, where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Google, Meta and Other Third-Party Services

We may use third-party services such as Google Analytics, Google Ads, Meta advertising tools, WhatsApp, booking platforms, payment gateways, hosting providers and other service providers.

These services may process certain information in accordance with their respective privacy policies.

We may use advertising and analytics technologies to understand how visitors interact with our website and to measure the performance of our advertising campaigns.

Where applicable, information may be shared with these service providers only as reasonably necessary for providing their services, operating our business, measuring advertising performance, or fulfilling other legitimate business purposes.

5. Sharing of Personal Information

We do not sell your personal information as a regular business practice.

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

• Booking and reservation service providers
• Payment processors
• Website hosting and technology providers
• Analytics and advertising service providers
• Communication and customer-support providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid sending sensitive information through unsecured communication channels unless necessary.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing and managing bookings
• Providing customer service
• Maintaining financial and business records
• Resolving disputes
• Preventing fraud or misuse
• Complying with applicable legal requirements
• Managing legitimate business and operational requirements

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

8. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we process.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain promotional communications.
• Raise a complaint regarding the processing of your personal information.

Requests can be made using the contact details provided below. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you provide your contact details for enquiries, bookings or marketing purposes, we may contact you regarding our services, offers or promotions where permitted by applicable law.

You may request that we stop sending promotional communications at any time by contacting us or using an available unsubscribe option.

Stopping promotional communications will not necessarily prevent us from sending essential booking or service-related communications.

10. Children's Privacy

Our website and services are intended for general audiences. We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social-media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

14. Consent

By using our website, submitting an enquiry or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain consent through an appropriate mechanism.

The Royal Sam Desert Camp
Sam, Jaisalmer, Rajasthan, India